Website Fidelity Services Group

Closing Date: 10 May 2024

Job Description:

FSS – Operations Manager

Reporting to the Branch Manager

The above position is vacant at our East Rand Branch. The overall purpose of this position is to ensure that operations are efficiently managed.

Minimum Requirements:

Clear Criminal record
PSIRA accredited with a minimum Grade A qualification
Firearm competency – with a minimum handgun (for business purposes) qualification
Computer literate (compulsory)
At least 5 years experience in the security industry or a similar role (Advantageous at FSG)
Knowledge of HR/ IR
Knowledge of ISO9001:2015 quality management and its requirements
Strong planning, leadership, organizational and interpersonal skills
Valid driver’s license and own transport
Able to work under pressure
Prepared to work irregular hours
Clear disciplinary record

Key Performance Areas (not totally inclusive):

Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow-up with employees
Ensure all clients are serviced as per contractual requirements
Maintain good relations between the Branch and the client regarding services rendered
Manage staff and client retention
Risk management
Ensure all administrative responsibilities relating to daily operational requirements are complete
Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.
Accident prevention and reporting
Take preventative actions toward any suspicious activity
Liaise with management and all staff
Personnel Management – deal with HR/IR-related issues

Other Personality Attributes and Core Competencies:

To apply for this job please visit fidelityservicesgroup.simplify.hr.